This COVID-19 crisis is taking its toll on the world and the reverberating effects are having a massive impact on the Australian economy as well as the livelihoods, jobs and health of many. Combating this virus and continuing to strive to reach the other side is not just a priority, but a responsibility for all of us. As such, the Mister Magnets® team are taking measures to ensure that we not only limit the spread of the virus and keep our employees and clients safe, but that we can continue providing an effective advertising solution to our clients to help them through these challenging times.

 

How we are looking after our staff:

Our office support staff, sales team and graphic design team have had the option for working from home for years. To this end, not much has changed, simply now, staff in these areas are required to work from home, not just have the option. This transition has been fairly straightforward and simple as we had been developing and improving these measures over the last few years and in the case of this virus, it is paying off.

Our factory and production staff are needed in order to manufacture our magnets. In order to protect them we have placed sanitisation stations at multiple locations throughout our factory, put up signage informing about correct sanitisation protocol and best hygiene habits, and cordoned off a pick up/drop off area outside the factory to help minimise contact with couriers and delivery drivers. In addition, we have set up a limited contact production schedule. This places a limit on how many factory staff may be working at any given time. In addition, it limits the amount of days that workers can come into the factroy, reducing the number of times per week that they need to commute to and from work.

Because many of our staff are multi-talented, if they are unable to come into the factory to assist in manufacturing due to illness or otherwise, we can switch their shifts with some of our office staff or sales team so that we can continue to manufacture as well as keep our staff in work. 

We would like to inform our customers that in taking these additional measures, our turnaround times may be slightly affected but by no more than 1 - 2 business days (depending on the order in question).

 

How we are looking after our couriers and delivery partners:

If you have received orders from other suppliers or companies you have likely received emails regarding the measures each company is taking to protect both delivery drivers and the delivery recipients. While the specific measures vary from company to company, the general consensus has been to eliminate signing for deliveries, instead opting for GPS tracking of packages and the drivers themselves, thus reducing the chance of drivers being exposed to the virus and spreading it further.

As mentioned earlier, Mister Magnets® is helping to minimise this even further by limiting the interaction with couriers and our staff by setting up a designated pickup/drop off point for deliveries to be made.

 

How we are looking after our customers:

Taking these measures to ensure factory and courier hygiene are our best chance at combating the virus and health risks at our end. It is also up to our customers to protect themselves and their clients through similar measures or through measures that are more relevant or specific their businesses. You've probably heard it a million times now - We're all in this together.

In addition to our health-related efforts, Mister Magnets® is committed to providing our customers the same level of service, experience and quality that they are used to. In these difficult times it is more challenging but more important than ever to keep your doors open when possible, and if not, innovate to find alternatives to keeping your business alive. As such, in spite of the supply issues across the industry that ourselves and our competitors have faced, Mister Magnets® will continue to maintain a steady and consistent supply of stock, maintain our low prices with no price increases or hikes, continue running our current deals in addition to looking into new deals and programs that deliver even greater value to our customers.

In the coming days and weeks, we will be updating our customers via email on ways that businesses can use magnets to continue to promote and operate their businesses while combating the novel coronavirus - one of such methods will be the manufacturing magnetic signage to assist in preventing the virus from spreading. More information on that will come.

 

We wish that you all stay safe, healthy and are able to strive and survive in these uncertain times.

 

Warm regards,

 

The Mister Magnets® Team